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This page explains how sobatgoming collects, uses, and protects the information tied to your account — from the moment you register through every session you open on your phone or browser. Your data is handled according to the terms set out below, and your access to this policy is available any time from your account dashboard.
When you open an account with sobatgoming, we collect the information you provide directly — your contact details, account credentials, and the payment method you connect, whether that is DANA, OVO, or GoPay. We also collect activity data generated during your sessions: pages visited, games launched, and support requests submitted. This information lets us operate your account, process transactions through your chosen local payment rail, and route your questions to the right support channel. We do not sell your personal data to third parties. Sharing happens only where it is necessary to complete a transaction — for example, passing a reference to DANA or OVO to confirm a deposit — or where local law requires disclosure. Retention periods follow applicable Indonesia data regulations; when data is no longer needed for the purposes collected, it is removed from active systems. If you have questions about what is held on your account, the support team is reachable through the contact paths listed on this page. Availability of certain features depends on local law and eligible regions.
Transaction references passed to DANA are used only to confirm deposit or withdrawal status on your account. We do not store your full DANA credentials.
OVO payment data is handled in line with the payment provider's own terms. We receive confirmation codes, not full wallet details.
GoPay transfers follow the same handling pattern — reference data only, kept for the period needed to reconcile your account transaction record.
This policy covers sobatgoming's own services — your account, the game lobby, wallet activity, and support interactions. It does not govern third-party services you reach from links on this site, and it does not extend to the internal policies of payment providers like DANA, OVO, or GoPay. Check each provider's own terms for how they handle your wallet data on their side.
Login activity, device sessions, and credential changes fall within this policy. We log access events to protect your account from unauthorized entry.
Deposits and withdrawals processed through our platform are covered. The reference data exchanged with DANA, OVO, or GoPay is included; the wallet provider's own records are not.
Your game history and lobby navigation within sobatgoming is covered. Game content delivered by studios such as PG Soft or Microgaming is subject to those studios' own data terms.
External links, payment provider apps, and any service outside sobatgoming's own domain are outside the scope of this policy. We recommend reviewing each third party's privacy terms directly.
You have practical choices over the data sobatgoming holds. After logging in, your account dashboard shows the information stored against your profile — contact details, connected payment methods, and session history. From there you can update your contact information directly. If you find a record that appears incorrect, you can raise a correction request through the support channel; the team will review and respond based on what is held in our system. Requests to understand what data is retained, or to ask about deletion where local law allows it, go through the same support path. Response times depend on the nature of the request and applicable regulations in Indonesia.
Log in and open your account dashboard to see the profile data and transaction records we hold. The current state is shown there after login, not through a separate request.
If your contact details or information need updating, edit them directly in account settings. For records you cannot edit yourself, submit a correction request to support.
Any question about how your data is used — including which payment references we retain after a DANA or OVO transaction — can be directed to our support team through live chat or email.
Where local law permits, you may request that we delete data no longer required for your account. We will assess the request and reply with what is possible under applicable Indonesia regulations.
If you have a question specifically about this privacy policy — how data is stored, what a particular record means, or how to request a change — reach the sobatgoming support team through any of the channels below. For account-level queries, having your registered contact detail ready will help the team locate your record faster.
Open the chat icon from any page while logged in. This is the fastest path for account-specific privacy questions during supported hours.
Send a written request to the support email address shown in your account dashboard. Include your registered contact detail and describe the data question clearly.
The help centre, accessible from the footer, contains answers to common account and data questions. Check there first — many queries about retention and correction are answered without needing to contact support.
sobatgoming applies standard security measures to the data held in your account, including encrypted connections for login and transaction flows. Cookies are used to maintain your session state and recognise your device between visits — you can manage cookie preferences through your browser settings. Data is retained for the period needed to operate your account and meet applicable Indonesia regulatory requirements; once that period ends, active records are removed from our systems. For any request to review, correct, or ask about your data, the support team is the right contact point.
Login and payment flows use encrypted connections. We log access events so you can spot unexpected activity in your account session history and contact support if something looks wrong.
Cookies keep your session active and remember your device between visits. They do not store your payment credentials. Browser settings let you adjust cookie preferences at any time.
We keep your data for as long as your account is active and for the period required under applicable Indonesia regulations. Data no longer needed is removed from active systems on a scheduled basis.
To request a change to data we hold — correction, clarification, or deletion where permitted by local law — contact support through live chat or the email address in your account dashboard.
These questions cover the most common things asked about how sobatgoming handles account data, payment references, and your choices under this policy.
We collect the contact details and credentials you provide during registration, along with activity data from your sessions — pages visited, games opened, and support requests. Payment method references like a DANA or OVO confirmation code are also stored to reconcile your transaction history.
We share data only where it is necessary to complete a transaction — passing a reference to DANA, OVO, or GoPay to confirm a deposit — or where local law in Indonesia requires it. We do not sell personal data to advertisers or unrelated third parties.
Log in and open your account dashboard. The current state of your profile, connected payment methods, and transaction records is shown there. For records not visible in the dashboard, contact support through live chat or email with your registered contact detail.
Yes. Update contact details directly in account settings. For records you cannot edit yourself, raise a correction request with support. Deletion requests are assessed against what local Indonesia regulations permit; the support team will advise on what is possible for your specific account.
When you transact using DANA or OVO, we receive and store a transaction reference — not your full wallet credentials. That reference is kept for the period needed to reconcile your account and meet applicable regulations. The payment provider's own privacy terms govern what they hold on their side.
Cookies on sobatgoming maintain your login session and recognise your device between visits. They do not hold payment credentials. You can adjust or block cookies through your browser settings, though some account functions may not work correctly if session cookies are disabled.